Silians undertakes to ship the ORDER within 24 hours to 3 working days, depending on the choice of delivery method made by the BUYER.
Delivery will be made within an average of 1 to 4 working days depending on the choice of delivery method made by the BUYER and in any event within a maximum period of 30 days from the day following that of the transmission of his CONTROL.
The delivery is made by SILIANS according to the choice made by the BUYER, to the delivery address specified by the BUYER at the time of the ORDER.
During the Private Sales period, delivery and delivery times may be extended and in any event within a maximum of 30 days from the day following the transmission of the ORDER.
Any erroneous or missing mention in the delivery address and the identity of the BUYER releases SILIANS from the responsibility of the delivery.
Upon receipt of the ORDER, the BUYER is required:
To make any reservations and complaints to the postman or refuse the package if it is likely to have been opened or damaged.
To report these incidents to the After Sales Service whose details are indicated in article 3.3 for the PRODUCTS. This without delay and at the latest within 3 working days from the receipt of the ORDER.
Otherwise, the ORDER is deemed delivered in good condition and can not be the subject of any subsequent challenge.
Return & Exchange Policy
Pursuant to the provisions of Articles L.121-21 to L.121-21-8 of the Consumer Code, the BUYER has a withdrawal period of fourteen days (14) francs from the delivery of his ORDER to return the PRODUCT (S) delivered for refund. When the fourteen (14) day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
The refund of the totality of the paid sums will occur at the latest in a period of 14 days, as from the date of exercise of the right of retraction. Beyond this, the sum due is, as of right, productive of interest at the legal rate in force.
If the amount of your original order has allowed you to obtain a benefit (free shipping, gifts, …), the refund of returned products will be possible subject to the return of benefits.
If the total amount of returned items drops the amount of the initial order below the threshold that gave access to free shipping, said shipping costs will be deducted from the amount of your refund.
Returns (due to non-compliance or exercise of the right of withdrawal) must in all cases be made in their original packaging and in perfect condition for resale to the following address: SILIANS AUSTRALIA, 37 Timms Road, Everton Hills QLD 4053. The return postage costs of the package remain the responsibility of the BUYER.
SILIANS reserves the right to exclude the right of withdrawal of the BUYER for returned products unsealed for reasons of hygiene and safety.
Cancellation form for a SILIANS order: click here >>