For any request relating to your use of the Website, you may contact us at the following email address:
1. ACCESS TO THE SITE
To access and use this Website you must be 18 or older. If you are under 18, your parents’ prior authorization shall be required.
You may freely use the Website, without being required to sign in or create an account.
Additional fees for accessing and using the Internet remain at your charge.
2. INTELLECTUAL PROPERTY
a) Intellectual property rights
Developing this Website involved significant investments. The Website and each of the elements it comprises (i.e., brands, images, texts, videos, etc.) are protected by intellectual property rights. No use, reproduction or representation of the Website (in whole or in part), on any media whatsoever, for any other purposes, including, but not limited to, commercial purposes, shall be authorized.
b) Third-party rights
We hereby remind you that you shall secure all the necessary authorizations and rights from any relevant rights-holders in connection with any content you may wish to post via the Website, including any and all intellectual property rights and/or literary, artistic and/or industrial property rights, and publicity rights (including the right to one’s image), to allow your quiet use of such contents. For example, you shall secure the rights in and to any contents (especially photographs) showing recent items, advertising designs or apparel that might appear (acronyms, logos, etc.).
3. CODE OF CONDUCT
We support the values of tolerance and respect of others.
For this reason, by using this Website, you agree not to:
– Convey any racist, violent, xenophobic, malicious, rude, obscene or unlawful comments;
– Disseminate any content that may be harmful, defamatory, unauthorized, malicious or infringing on privacy or publicity rights, inciting violence, racial or ethnic hatred or qualify as gross indecency or incitement to commit certain crimes or offences;
– Use the Website for political, propaganda or proselytizing purposes;
– Publish any content advertising or promoting any products and/or services competing with the brand(s) displayed on the Website;
– Divert the Website from its intended purpose, including by using it as a dating service;
– Disseminate any information that may directly or indirectly allow the nominal and specific identification of an individual without prior and express consent, such as their last name, postal address, email address, telephone number;
– Disseminate any information or content that may be upsetting for the youngest;
– Intimidate or harass others;
– Conduct illegal activities, including that may infringe anyone’s rights in and to any software, trademarks, photographs, images, texts, videos, etc.;
– Disseminate content (including photographs and videos) portraying minors.
If you become aware of any such User Content as may condone crimes against humanity, incite racial hatred and/or violence, or relate to child pornography, you shall immediately notify Us at the following email address , or by sending a detailed letter to the following address: L’Oréal International 41, Rue Martre, 92117 Clichy Cedex France, specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the disputed content and the user ID of the author thereof.
If you consider that any User Content is in breach of the principles listed above, of your rights or any third party’s rights (e.g., any infringement, insult, breach of privacy), you may send a notice to the following email address: , or by sending a detailed letter to the following address: L’Oréal International 41, Rue Martre, 92117 Clichy Cedex France, specifying in your email/letter the date on which you discovered said content, your identity, the URL, description of the reported content and the user ID of the author thereof.
As per the provisions of article 6-I-5 of Act 2004-575 of June 21, 2004 for confidence in the digital economy (Loi pour la confiance dans l’économie numérique), said notice shall contain:
– the date of the notice;
– if the sender is an individual: last name, first and middle names, occupation, address, nationality, date and place of birth;
– the addressee’s name and address or, if a legal entity, its corporate name and registered offices;
– a description and specific location of the reported facts (e.g., URL link to the reported content;
– the reasons why such content should be removed, including an indication of the legal provisions and qualification (justifications) applicable to the facts;
– a copy of any correspondence sent to the author or publisher of the reported information or activities requesting their interruption, removal or alteration, or justification that the author or publisher could not be reached.
Any incomplete notice may not be considered. WARNING: The fact for anyone to report any content or activity as unlawful in order to obtain the removal thereof or stop the dissemination thereof by submitting untrue or inaccurate information is punishable by a prison term of one year and a fine of EUR 15,000.
4. INFORMATION CONTAINED ON THE SITE
a) General provisions
We hereby remind you that inaccuracies and omissions may appear in the information available on this Website, particularly due to third parties. We hereby undertake to remove inaccuracies or to complete such information on the Website as soon as possible.
b) Information on the products and services
The products and services presented to you on this Website are offered for sale along with a general presentation of the range of the products and services that We distribute in the country where this Website is available.
c) Advice and beauty profile
The advice provided on this Website and/or the tools made available to define your beauty profile are merely simulations intended for obtaining expert cosmetics advice.
The information they deliver are for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment.
Accordingly, We cannot guarantee your entire satisfaction with the advice that results from the use of such tools and assume no liability for any use you may make thereof.
For any further information or in the event of doubt, We recommend that you consult your physician.
d) Hypertext links
The hypertext links included on the Website may lead you to websites published by third parties and the content of which We do cannot control. Accordingly, to the extent that said hypertext links were included on this Website for the sole purpose of facilitating your browsing experience of the Internet, looking up any third-party websites shall be your own decision and your sole liability.
5. PERSONAL DATA
We may collect personal data related to you, particularly when you: (i) subscribe for a service; (ii) download Downloadable Content; (iii) sign in; (iv) apply for a membership or subscriptions; (v) send Us an e-mail; (v) respond to a poll or study.
Cookies are small files that are left on your device while you browse the Website (such as the pages looked up, the date and time of such access, etc.) and which may be read whenever your access the same Website (hereinafter “Cookies”).
We shall use our best efforts to maintain access to the Website and Downloadable Content at all times. However, We cannot guarantee the permanent availability and accessibility of the Website. Indeed, we may be required to momentarily suspend access to all or part of the Website, particularly for technical maintenance purposes.
It is hereby further specified that the Internet and IT or telecommunication networks are not error-free and that interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:
– Poor transmission and/or reception of any data and/or information via the Internet;
– Any external intrusions or computer viruses;
– Any defaulting reception equipment or communication networks; and
– Any such Internet malfunction as may hinder the proper operation of the Website.
Lastly, our liability shall be limited to direct damage, excluding any other damage or loss whatsoever. More specifically, any indirect damage relating, without limitation, to any loss of profit, revenue or goodwill.
9. GOVERNING LAW AND DISPUTES